คำถามที่พบบ่อย

คำถามที่พบบ่อย

ใช้ข้อความนี้เพื่อตอบคำถามของลูกค้าของคุณให้ได้รายละเอียดมากที่สุด

Repair Process and Timelines

ใช้ข้อความนี้เพื่อตอบคำถามของลูกค้าของคุณให้ได้รายละเอียดมากที่สุด

Warranty and Cost

Answer:

If your device is out of warranty, we will provide a repair cost estimate based on the type of repair needed and the required parts. A detailed quote will be shared with you before proceeding, and we will wait for your approval.

Answer:

The warranty period will remain unchanged after the repair. It will continue from the original purchase date. The repair will only cover the specific issue and does not reset the warranty period.

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The repair cost is affected by:

The type and extent of the issue.
The parts needed for the repair.
Whether the device is under warranty or not.
The model and age of the device.

Answer:

There are two ways to proceed:

Visit the store directly for repair. After communicating with the technician and completing the payment, you can wait for the repair to be completed.
Purchase a "repair voucher" online in advance, then visit the store to receive the repair service.

Data and Device Safety

Answer:

We make every effort to protect your data during the repair process. However, in some cases (such as replacing the motherboard or hard drive), data may be lost. We strongly recommend backing up important data before sending your device for repair.

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While we will attempt to preserve your data, we cannot guarantee it in all cases. If you have forgotten to back up your data, please inform us immediately, and we will assess whether data recovery is possible before proceeding with the repair.

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Yes, you are welcome to remove your personal data from the device before repairment. This is often recommended for privacy and security reasons.

Answer:

We offer data recovery services for certain devices, depending on the nature of the issue. Please contact us to inquire if data recovery is available for your specific situation.

Post-Repair Support

Answer:

After the repair is completed, you will need to inspect the device on the spot. If there are no issues, you’ll be required to sign a “Repair Confirmation Form.” If your device continues to malfunction after the repair, please contact us immediately. We will arrange for further inspection and provide a solution to resolve the issue.

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If the repair is unsuccessful or if the same issue persists, we will re-assess the device at no additional cost to you, as long as the problem is within the scope of the original repair.

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Yes, we offer a warranty on repairs. The length of the warranty will vary based on the type of repair and parts replaced. Please ask our team for specific warranty details when you submit your device for repair.

General Maintenance Tips

Answer:

To prolong the life of your device, we recommend:

Regularly clean your device.
Avoiding overcharging or deep
discharging the battery.
Keeping the device in a dry, cool environment.
Using original accessories for charging and data connections.

Answer:

To optimize battery life:

Avoid using the device while charging.
Enable power-saving modes where possible.
Keep the battery charge between 20%-80%.
Disable unnecessary apps and services that consume power in the background.

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Yes, it’s important to keep your device's software updated to ensure that it runs efficiently and securely. Regular updates often include bug fixes and performance improvements.

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To avoid overheating:

Keep the device in a well-ventilated area.
Avoid using the device for extended periods without breaks.
Remove the case while charging to allow better heat dissipation.